FAQ

Can your masks guarantee against infection of viruses?

No mask is a guarantee against infection or the transmission of viruses or diseases. All masks SHOULD be used in addition to practicing CDC recommendations on hand washing and social distancing. 

Why do I need a filter for the cloth mask?

Researchers compared how effective cloth masks were to medical masks and found 97% of particles penetrated cloth masks, 44% of particles penetrated medical masks, and <0.01-0.1% of particles penetrated N95 masks. Without a proper filter, cloth masks are ineffective and provide very limited protection from viruses.

What is the melt-blown paper you use in the filter? Why is it important?

The melt blown layer is the most important part of a mask, whether it's a surgical mask or N95. The melt blown material is made on 90-inch-wide conveyor belts, coated in layers of fine white plastic fibers that combined have the consistency of cotton candy. Each thread is simultaneously fed through one of thousands of tiny precision-formed holes. A blast of hot air on the other side fuses fibers together so tightly that while air can pass through the microscopic perforations between them, more than 95% of microbes can't get through.  To offer best protection, our filter is made of TWO layers of melt blown cloth as well as other layers. 

What is PM?

Can I use KN95 masks at COVID-19 frontline?

KN95 is the Chinese equivalent of N95 masks and has been approved by CDC and FDA as alternative to N95 respirators for healthcare workers. For better result, use in combination with disposable surgical masks

Which countries do you ship to?

We only ship to US.

How soon will I receive my order?

We usually ship within 1-2 business days and the delivery takes 3-5 business days.  If some items are out of stock, we may have 3-4 days' delay.

How much does shipping cost?

Shipping is free on everything.

How soon will you restock if the product is out of stock?

We will restock within 7-8 days.

How do I track my order?

We will send a tracking email after your order is placed.

What is the return policy?

Please refer to the return policy page

How do I contact your company if my question isn’t answered here?

Please email contact@getppehere.com, we will respond within 24 hours.